FAQs
Categories
Sub-Categories
- (Q1.)What should I do if I am getting 'Invalid Password' error in Step-4 of registration form?
- Check list:
Please use correct password format as specified in the help text for the password field. It should contain a minimum of 8 alpha numeric characters with at least one letter in upper case. For e.g. Password123@ - After completing registration, activation link and e-mail code will be sent on registered email ID, SMS code will be sent on registered mobile number. Click on the activation link and enter User Id, SMS code and Email code received through email and SMS then proceed. After successful activation, you can login to TRACES.
- Yes. Account activation must be completed within 48 hours of registration else account will be deactivated and you will have to register again on TRACES.
- If the 48 hours deadline to activate account has not passed, enter your TAN details in Step-1 of Deductor registration form and submit. If it is verified that you have registered but not activated your account and if the 48 hours has not passed, system will display an alert asking if you want the activation link and codes to be re-sent. Click 'Ok' and the activation link and codes will be resent to your email id and mobile number.
- No. The deadline will remain the same, i.e., 48 hours from the date of registration.
