(Q1.)What is Token Number or Provisional Receipt Number (PRN)?
- Token Number is a 15-digit number, generates after submission of a statement.
(Q2.)What do I do for Error: 'Invalid details' in Step-2 of Registration? - Following can be reasons for Error: 'Invalid details' in Step-2 of Registration:
- If Deductor has entered token number or the Challan/Bin and PAN amount combination details by copying and pasting. Please DO NOT Copy/Paste the data. Please enter all details manually in the relevant columns.
- Token Number/ Challan or BIN/PAN amount combination mentioned by Deductor are not as per the statement. Please enter all details as per the statement.
(Q3.)What should I do if I am getting an error in Step-2 of registration as, "This statement has challan(s) with more valid PAN deductee rows than entered by you. Please enter details of such challan and corresponding deductee rows"?
- This error occurs when you are using the Challan in the KYC validation screen having less deductee rows whereas in statement there are Challan (s) having more deductee rows. Please enter a Challan with at least three distinct valid PAN-Amount combinations corresponding to the statement in the KYC validation screen. If there is no such Challan, mention a Challan with at least two valid PAN-amount combinations. If there is no such Challan, mention a Challan with at least one Valid PAN-amount combination.
(Q4.)From where can I obtain BIN details?
- BIN detail can be obtained from PAO (Pay and Accounts Officer).
(Q5.)How to fill three unique PAN-amount combinations, if I have less than three Deductee?
- You need to provide information for three distinct & valid PANs pertaining to the Challan/BIN mentioned in CIN/BIN details. If there are less than three PANs corresponding to the specified Challan/BIN, mention all available (one or two) PAN-Amount combinations. Following are the Examples of unique PAN and Amount combination.
Condition 1: - If statement contains 3 deductee rows with same PAN AAAAA0000N and corresponding amount against deductees are : 1000.00, 1000.00 and 2000.00, then deductor need to fill details like :
a) AAAAA0000N 1000.00
b) AAAAA0000N 2000.00
Condition 2: - If statement contains 4 deductee rows with PAN AAAAA0000N and corresponding amount against deductees are : 1000.00, 1000.00 , 1500.00 and 2000.00, then deductor need to fill the details like.
a) AAAAA0000N 1000.00
b) AAAAA0000N 1500.00
c) AAAAA0000N 2000.00
Note: For Further guidance please refer Guide 1 and Guide 2 available on the validation screen. (Q6.)What should I do for Error: "Invalid Token Number" in Step 2 of Registration?
- This error occurs when you might not have entered the Token number correctly or might have entered the Token number of Correction Statement. Deductor needs to mention "Token No. of Original /Regular Statement". The Token number should be entered 'Manually'. Please DO NOT Copy/Paste the Token Number.
(Q7.)At Step 2, I am getting an error, "The Challan details entered by you corresponding to the statement mentioned above are not valid. Please enter valid details". What should I do?
- This error occurs when you have not entered the Challan/BIN details and CD record number (CD Record No. is mandatory only in that case, where same Challan mentioned in multiple rows in any statement). Also, there is a possibility that you might have entered the Challan/BIN details in the validation screen on the basis of Challan copy whereas the corresponding Challan details are different in the statement. You are required to enter the Challan details (BSR Code/Date of Deposit/Challan Serial Number and Challan Amount) as per the relevant statement only
(Q8.)I have entered incorrect communication details (Email Id or Mobile Number) during registration. What should I do as I am not able to activate TRACES account?
- Please wait for 48 hours for the account to be deactivated and register again. Registration will be valid only for 48 hours and account must be activated within 48hrs of registration by using user ID, activation codes sent through Email and SMS.
