(Q1.)When I am trying to generate Form 16/16A by using PDF converter,I am getting an error "0 PDF files generated successfully". What should I do?
- Download the latest version of PDF Converter Utility. Run downloaded Zip file of Form 16/16A through Run. Bat file available in utility. Java version should be 8.121, JRE 1.7 or above. Java should be of 32 or 64 Bit according to operating system.
(Q2.)While converting the file by using PDF converter, I am getting an error, "The file is tampered". How to rectify the error?
- Install 1.3L version of TRACES PDF converter.
(Q3.)While trying to download the TRACES PDF Converter Utility, I am getting an error message, "Unable to access the Jar File". What should I do?
- You need to install JRE 1.7v (JAVA application).
(Q4.)From where can I download JRE 1.7v?
- You can download JRE v1.7 from www.java.com.
(Q5.)What is a Certificate Number on Form 16A? What is the significance of Certificate Number?
- Certificate Number can be found on left hand corner of Form 16A. It is a 06 digit unique alphanumeric number printed on Form 16.
(Q6.)I have lost my data, how can I download Form 16/16A for a particular period?
- Deductor can avoid the KYC by using DSC supported KYC.
(Q7.)I have lost my data, how can I download Form 16/16A for a particular period? I don't have DSC also.
- In case of lost Data and doesn't have DSC, Deductor need to Contact AO to get statement details.
(Q8.)Challan status in Form 16/16A is showing 'P' instead of 'F'.
- Challan status in case of Govt. Deductor (Through Book Entry) will reflect status 'P' before F.Y 2012-13, However Deductee can claim that TDS credit.
(Q9.)Form 16A request showing "Not Available".
- There could be some below reasons for "Not Available":
1. All PAN no. mentioned in the statement are invalid
2. Request submitted in Bulk, but there is less than 10 PAN no. available in the statement. (Q10.)Form 16/16A request showing "Submitted".
- This status shows that request is under process, deductor advised to wait for some time.
(Q11.)Form 16/16A request showing "Disabled".
- This status will come in case of duplicate request, Deductor advised not to raise the duplicate request.
(Q12.)While requesting for Form 16 error showing "No data Available".
- Statement for All quarters for that particular year should be processed, Deductor advised to confirm the same.
(Q13.)While trying to submit the request for Form 16/16A, it is showing "Download request can't be submitted as statement is under process"?
- Form 16/16A request can be submitted once statement will processed, so Deductor is advised to raise the request after confirming the statement status.
(Q14.)During requesting for Form error occurred 'System has encountered some technical problem. Please try after one hour'?
- Deductor should clear the cache memory, check the browser being used. If you are using Internet Explorer version 7, 8 or 9 and issue still persists, try to open the portal in Google Chrome or Mozilla Firefox version 17 & above
