FAQ
- (+) General
- Who can register on TRACES?
- I am a deductor. Why should I register on TRACES?
- What are the activities that a deductor can perform through TRACES?
- How to register as deductor on TRACES?
- When can deductor register on TRACES after filing first statement at TIN-FC?
- While trying to login to TRACES, system goes back to the landing page every time. What should deductor do?
- What are the functionalities that deductor can access after logging into their account on TRACES?
- Step 1 – Registration
- Step 2 – Registration
- What is Token Number or Provisional Receipt Number (PRN)?
- What do I do for Error: 'Invalid details' in Step–2 of Registration?
- What should I do if I am getting an error in Step-2 of registration as, "This statement has challan(s) with more valid PAN deductee rows than entered by you. Please enter details of such challan and corresponding deductee rows"?
- From where can I obtain BIN details?
- How to fill three unique PAN-amount combinations, if I have less than three Deductees?
- When I provide my TAN and Token Number, I get the message 'Invalid details'. Why?
- Step 3 – Registration
- Which address should be mentioned during registration?
- Can I view my address details in TAN database or last statement?
- I have submitted incorrect communication details (Email ID or Mobile Number) in my registration form? How can I edit the same?
- Will the address provided for registering on TRACES be updated in TAN or PAN database?
- The Authorised Person for my TAN is a foreigner and does not have a PAN. What should I do in Step–3 of deductor registration?
- What should I do for error message: 'PAN details are incorrect' in Step-3 of registration?
- I have entered incorrect communication details (Email Id or Mobile Number) during registration. What should I do now as I am not able to activate / login to my TRACES account?
- How can I ensure that I have entered incorrect communication details (Email Id or Mobile Number) during registration? Can I edit this information before submitting my registration form?
- Step 4 – Registration
- What should I do if I am getting 'Invalid Password' error in Step–4 of registration form?
- While trying to register as a new user, I am getting an error message in Step-4 as, 'Invalid Password'. I am following the instructions given on the page and using Mozilla Firefox browser. What should I do?
- What if deductor is getting invalid password error in Step-4 of registration?
- Account Activation
- How do I activate my TRACES account after registration?
- How do I activate my account?
- Is there a time limit for activating my account?
- What if I have not received the activation link and codes or if I have inadvertently deleted the mail / SMS?
- If activation link and codes are re-sent, will the 24 hour deadline for activation be extended?
- How can I login to TRACES?
- I am a registered sub-user but am not able to login to TRACES. What could be the possible reasons for unsuccessful login?
- Will my account get locked if I enter incorrect login details?
- How will my account get unlocked?
- I know my password but accidentally entered wrong values for five consecutive times so my account is locked. What should I do now?
- What if I forget my User Id for logging in to TRACES?
- What if I forget my password for logging in to TRACES?
- Can I change User Id for my TRACES account?
- Registered and activated user on TRACES is getting an error message as "Your account has been locked". What should deductor do?
- For how many hours do we need to wait after the account is locked?
- What if deductor forgets User Id and password for logging in to TRACES?
- I am a registered user at TIN but I have forgotten my User Id and / or Password. How do I register on TRACES?
- How is Admin User account created for a TAN on TRACES?
- Is it possible to de-register an Admin User account (for a TAN) on TRACES?
- How to de-register an Admin User account?
- Which are the fields that cannot be changed by Admin User in 'Profile'?
- Is it possible for an Admin User or sub-user to create an account with User Id as TAN or PAN?
- How can I edit details of sub-users?
- Can Admin User update PAN, Name or Date of Birth of sub-user?
- Who is a sub-user?
- Who can create and manage sub-user accounts?
- What is the difference in functionalities between Admin User and sub-user?
- How many sub-users can be added for a TAN?
- If four sub-users have already been added for a TAN, can I add more sub-users by disabling a sub-user?
- How to create a sub-user?
- Is it required for a sub-user to activate their account?
- Can a Sub user add another Sub user to TRACES?
- Can sub-user change any user details in 'Profile'?
- Can Sub–user view Organization details and Communication details as updated by Admin User?
- Can I edit my profile details in TRACES?
- How do I change my Password?
- How can I update changes in details of Authorised Person for a TAN?
- Can I update my Email Id / Mobile number in TRACES?
- Can I make changes / corrections in PAN data from TRACES?
- Will the changes done in TRACES to my profile be updated in PAN or TAN database?
- Who is a migrated user?
- I am an existing user in TIN. How do I register in TRACES?
- For a migrated user, will the User Id and Password change in TRACES?
- I am already an existing user with TIN NSDL. I have updated my profile on TRACES, however I did not receive activation code on my mobile and e-mail. How can I activate my account on TRACES?
- I am a registered user in TIN. How do I login to TRACES?
- I am a registered user at TIN but I have forgotten my User Id and / or Password. How do I register on TRACES?
